Privacy Policy

Last updated: August 2026

A & S Family Trust trading as RC Events ("RC Events", "we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with us, visit our website, make an enquiry or book our services.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

What Personal Information Do We Collect?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with us, we may collect information including:

Your name
Email address
Phone number
Event date, location and venue details
Event type, guest numbers and other information relating to your event
Information you provide through our website enquiry forms
Correspondence between you and RC Events
Information necessary to prepare quotes, confirm bookings and provide our services
Technical information relating to your use of our website, such as cookies, browser information and website activity

We generally collect personal information directly from you when you contact us by phone or email, submit an enquiry through our website, request a quote, make a booking or otherwise communicate with us.

In some circumstances, information may also be provided to us by another person involved in organising your event, a venue, event planner or another relevant third party.

Why Do We Collect Personal Information?

We collect and use personal information where reasonably necessary to operate RC Events and provide our services.

This may include using your information to:

Respond to enquiries
Prepare and provide quotes
Manage and confirm event bookings
Coordinate event requirements, venues and logistics
Communicate with you before, during and after your event
Process and maintain business and booking records
Improve our website, services and customer experience
Conduct marketing and advertising activities
Meet our legal, accounting and regulatory obligations

Where appropriate, we may also use your information for purposes that are directly related to the reason it was collected and that you would reasonably expect.

Website, Cookies and Analytics

Our website may use cookies and similar technologies to help the website function, understand how visitors interact with the site, measure advertising performance and improve our online services.

We may use third-party services for website hosting, analytics and advertising, including services provided by platforms such as Google and Wix.

These services may collect technical information about your interaction with our website in accordance with their own privacy policies.

You can generally control or disable cookies through your browser settings, although doing so may affect some website functionality.

Marketing Communications

We may use your contact information to communicate with you about RC Events, our services, events or relevant offers where permitted by law.

You may opt out of receiving marketing communications from us at any time by using an unsubscribe option provided in the communication or by contacting us directly.

Sensitive Information

RC Events does not generally require sensitive information in order to provide our services.

If sensitive information is provided to us and it is necessary for us to collect or use it, we will handle that information in accordance with applicable privacy laws.

Sensitive information will only be used:

For the primary purpose for which it was provided
For a directly related secondary purpose
With your consent
Where required or authorised by law

Third Parties

Where reasonable and practicable, we collect personal information directly from you.

However, in some circumstances we may receive information about you from a third party, such as another person organising your event, an event planner, venue or supplier.

Where appropriate, we will take reasonable steps to ensure you are aware that this information has been provided to us.

Disclosure of Personal Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to operate our business or provide our services, including to:

Our staff, contractors and event personnel where information is required to deliver your booking
Venues or event suppliers where necessary to coordinate your event
Website, email, booking, accounting, payment, analytics or other technology service providers
Professional advisers, such as accountants or legal advisers
Government authorities or other parties where required or authorised by law
Other third parties where you have provided consent

We only disclose information that is reasonably necessary for the relevant purpose.

Third-Party Websites and Services

Our website may contain links to external websites or use services operated by third parties.

RC Events is not responsible for the privacy practices or content of third-party websites or services. We recommend reviewing the privacy policies of any third-party websites or services you choose to use.

Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically or in business records maintained by us or by service providers that assist us in operating RC Events.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to any applicable legal, accounting or business record-keeping requirements.

Accessing Your Personal Information

You may request access to personal information we hold about you, subject to any exceptions permitted by law.

To make a request, please contact us using the details below.

We may ask you to verify your identity before providing access to personal information in order to protect your privacy.

Correcting Your Personal Information

We take reasonable steps to ensure that the personal information we hold is accurate, complete and up to date.

If you believe any personal information we hold about you is inaccurate, incomplete or out of date, please contact us so that we can update our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.

The most current version of this Privacy Policy will be available on our website.

Privacy Enquiries and Complaints

If you have a question, concern or complaint regarding this Privacy Policy or the way RC Events handles your personal information, please contact us:

A & S Family Trust trading as RC Events

Email: info@royalcasinoevents.com.au
Phone: 03 9347 6787

We will take reasonable steps to review and respond to privacy enquiries or complaints in a timely manner.